IVR Services

What is IVR Calls (Interactive Voice Response) ?

It is a hosted and managed on cloud enabling automatic interaction with callers based on preprogrammed commands and call flow. It required no hardware cost to clients. ElectionCare enables intelligent cloud telephony with system that provides solutions such as IVR (Interactive Voice Response), virtual number, toll-free number, cloud EPABX, automatic call distribution, call management , call tracking & recording, reports etc. for business

What is Hosted IVR?

Hosted IVR (Interactive Voice Response) is a process within a telephony menu and routing system, which provides interactive feedback to providers and callers. This means that it is a smooth conversation between the two, which does not require any big team to do. It helps businesses isolate and sort through callers who contact their organization through calls. IVR platforms integrate easily with phone systems. It can also be used with commercial VoIP systems. Due to paucity of time, many such brands are using it today. The main reason for this is that it makes it easy to implement regardless of its internal phone technology. Many IVR applications on the market also offer a different gamut of custom IVR options, allowing each company to use the technology.

How does Hosted IVR work?

The system often operates based on speech recognition, or, perhaps, a way of understanding and responding to a conversation in general, to allow the caller to interact more naturally with the computerized system. permission can be obtained. Simultaneously, it all works together to reduce inefficiencies within the system and provide customers with the necessary information in a short time, connecting the caller to the right department. Without an IVR, problems such as transferring people to the wrong department or misdirecting calls become more common, which can damage the impression of the business. In this, through the menu system, the business can quickly direct the callers to the relevant person. In this way, customers get their queries answered with less delay, which increases their interaction with the relevant department and organization. In this process the caller calls the number of their respective business. They are given a menu. This menu indicates which department the concerned caller needs to talk to, providing them with pre-selected options where they can find the information they need. These menu options are generally designed based on the most common questions and concerns the business may receive. For example, let’s say that this call is made in a customer company, then they can be directed to options like- Press 1 for our services, press 2 for sales, any kind of complaint Press 3 for this and press 4 to talk to the manager here.

Once the IVR system receives the request from the caller, they will route the information loaded into their system to the main server and this information will reach the IVR’s main storeroom server, as the computerized system allows the callers to access this information. This helps reduce human error and ensures that all callers can easily access the information they want. Some alternatives may provide auto attendant responses, requiring customers to never interact directly with an employee. However, others will transfer the caller to the correct agent who can answer their question. When it comes to answering callers, businesses have the option of using the text to speech option or pre-recorded messages to communicate with their callers. Text to speech offers some advantages, such as improved ability to respond to a variety of unusual situations. However, there is no cost to manage pre-recorded messages. Each brand will have to evaluate, with their service provider, which option will work best for them. Many IVR systems also use voice recognition to understand the caller’s requests and queries, enabling the customer to interact with the computer in a more human way. In this process. Telecom board and software are interconnected through a computer and telecom system. And all the inputs from customers in it depend on a database. You will need to take the help of a hosting service provider to store the database. Which provides the necessary technical support and helps the business to set up and use the IVR system.

What are the benefits of IVR for small businesses?

In today’s time, it has become very special for any business to be associated with technology. If we do not connect ourselves with technology, then we become weak compared to other people. To give a new wing to the businesses, IVR. The technology is proving to be very effective. It is a popular solution for interaction between business owners and customers. Below are the most prominent benefits of using a cloud hosted IVR system.

Key Benefits of Cloud Telephony and IVR

Increase Privacy

Get your call connected between remote employee, agent, delivery person, repairmen, buyer-seller, etc without sharing end users / customers contact numbers. Use cloud telephony to make 2-way call conference with virtual numbers.

Unlock Bottleneck

Get your call connected between remote employee, agent, delivery person, repairmen, buyer-seller, etc without sharing end users / customers contact numbers. Use cloud telephony to make 2-way call conference with virtual numbers.

Intelligent call Tracks

With increase in online directories there is a need to track customer actual calls. With dynamic number display for each advertisement, conversion tracking is simple. Again Intelligent Call reconnects the same number whenever the customer calls back again to desired business on virtual number.

How IVR has completely changed election management?

In the earlier elections, the process from campaigning to the addition of people was done in a simple way. Political systems around the world have seen a technological revolution in today’s time. The influence of technology on political elections is increasing day by day. Political parties are gradually adopting specialized technologies to connect with voters, gather information and understand voting trends, one of which is the Interactive Virtual Receptionist (IVR). Essentially, IVR is an automated cloud telephony system that interacts directly with the audience to collect useful information through telephonic surveys. IVR technology enables callers to answer voting questions by pressing keys with the help of menus. In today’s politics one can use it to make proper result-oriented strategy. Hence, the IVR solution works as a strategic investment for any political party, which wants to improve its prospects in the electoral scenario. The utility of IVR can also assist local authorities in verifying the registration of voters with electoral surveys by political parties. Its benefits are as follows.

Wide acceptance-

Smartphones have become a way of life for people in today’s time. Hence users are willing to be a part of telephonic surveys in less time through IVR who can easily give their feedback through few clicks.

Zero dependency on manpower-

When the campaign related expenses for political parties are considered, then the biggest challenge for political parties is to employ manpower on a large scale to promote the campaign. Apart from political training, there is also a need to spend on management. On the other hand, opting for IVR service is a better option, as it saves money. They only need to collaborate with a trusted IVR service provider to build this complete system.

Comprehensive coverage-

Considering the size of the population in the country, political parties need to engage with a larger group with their campaigns. Political leaders only have a huge list of mobile numbers to connect with people, on which manual work is very difficult. If we do manual work, then the chances of making a mistake by us increase a lot. IVR calling overcomes this challenge, as it allows a human representative to automatically call each person on the target list.

Reliable feedback-

IVR is an automated process. The surveys programmed by it bring the advantage of reasonable accuracy. This is because these calls eliminate the possibility of any mistake on the part of the survey takers and respondents. Through this, a question paper is prepared for conducting the survey. This question paper is prepared through a record message and this record message is sent to its target audience. There is no human involvement of any kind in doing this process. As soon as this recorded message reaches the person concerned through the call, in the same way the person concerned shares his process with complete honesty through the menu.

Accurate report-

IVR provides assured accuracy in survey collection and reporting processes. As a result, the system can be completely relied upon to generate accurate reports.

Measurable and accountable-

The results provided by IVR are measurable and accountable. It becomes possible to know how long each call has been listened to. In addition, the information obtained through menus can be organized in a database and shown as easy-to-read reports. As a result, it can prove to be very useful for political players.

Time saver-

Apart from saving parties money by using IVR service provider, they can also save the precious time of their employees, they can invest this time in promotion for the party.